Fast help on the spot – free of charge and round the clock

In the event of a breakdown, an accident, a minor mishap or vandalism, our experts will ensure that you get on with your life throughout Europe. by performing repairs on the spot, providing a replacement vehicle or organizing airline tickets. And should you prefer to relax whilst waiting for your vehicle to be repaired, we will gladly pay for your hotel accommodation. 

If you have a technical breakdown or starting problem on the road, Mercedes-Benz Service24h will help you throughout Europe. Our service hotline +49 69 95307277 will take your call and organise fast and professional help. 365 days a year, 7 days a week and 24 hours a day, our Service24h is on its way to you.

Often a breakdown can be repaired directly on site. If this is not possible, we will ensure that your vehicle is taken to the nearest Mercedes-Benz workshop and organise your onward journey.

You can expect these services:

• Individual support in emergency situations
• Counselling and diagnosis
• Initiation of assistance measures
• Steering and coordination
• Qualified personnel
  

Our customer promise:

• We keep you mobile with a Mercedes-Benz replacement vehicle
• The repair is carried out according to the highest quality standards and manufacturer's specifications.
• We will help you: from support directly after the vehicle damage to repair at an authorised Mercedes-Benz Service Partner
  

Body damage as well as major accident damage is carefully repaired by experienced Mercedes-Benz specialists: with precision-fit methods, procedures appropriate to the material and with the manufacturer's special know-how. Consequently your Mercedes will technically and visually remain an original. You will receive a Mercedes-Benz Repair™ certificate to verify the special repair quality.